Privacy Policy

Last Updated: 31 July 2025

Welcome to Vape Deliver! This Privacy Policy outlines how Vape Deliver (operated by ZRKS Trading Ltd, referred to as “Vape Deliver”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you interact with our website, place orders, use our services, or otherwise contact us. This Policy applies to our website located at https://vapedeliver.co.uk and any communication you may have with us relating to our site or services (collectively referred to as the "Services").

By accessing or using our Services, you agree to the terms described in this Privacy Policy. Please read it carefully.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal obligations, or business operations. Any changes will be posted on our website, and we’ll update the “Last Updated” above. Where legally required, we will also notify you of significant updates.

Information We Collect

Data You Provide Directly

When you use our Services, you may provide us with information such as:

● Contact Information: Full name, phone number, email, and physical address.

● Order Details: Billing and shipping addresses, payment confirmation, phone number, and purchase information.

● Account Data: Username, password, and security credentials.

● Support Communication: Any personal data shared when contacting us for support or feedback.

Providing this data is voluntary, but some features of the Services may not be available without it.

Data Collected Automatically

When you visit Vape Deliver, we may automatically gather:

● Usage and Device Info: IP address, browser type, operating system, device details, network data, interaction data (e.g. pages visited, actions taken).

● We use cookies and similar tracking technologies to collect this data. Learn more at Shopify Cookie Policy.

Data from Third Parties

We may receive your data from trusted partners such as:

● Technology providers (e.g., Shopify, for website hosting).

● Payment processors (who handle sensitive billing data like card numbers and billing addresses).

● Advertising and analytics partners, who help us understand user behavior and optimize our marketing.

Any information from third-party sources is treated according to this Privacy Policy.

How We Use Your Information

We process your personal information for the following purposes:

● Fulfilling Orders: Processing transactions, managing deliveries and returns, communicating order updates, and creating or maintaining your account.

● Marketing & Personalization: Sending promotional emails or SMS messages, showing personalized product recommendations and ads (based on your preferences and site activity).

● Security & Fraud Prevention: Detecting and investigating unauthorized or malicious activities.

● Customer Support & Service Enhancement: Responding to inquiries, improving user experience, and analyzing usage patterns to develop better features.

Legal Basis (for EEA users):

● Contract performance (Art. 6(1)(b) GDPR)

● Legitimate interests (Art. 6(1)(f) GDPR)

● Consent (Art. 6(1)(a) GDPR), where applicable

Cookies and Tracking

Cookies help us improve your experience by:

● Remembering your preferences and settings.

● Enabling shopping cart functionality.

● Tracking interactions for analytics and advertising.

You can adjust your cookie settings in your browser, but please note that disabling cookies may affect your ability to use some parts of our website.

Sharing Your Data

We may share your personal data with:

We do not sell or use sensitive data to infer personal characteristics without your explicit consent.

Third-Party Links

Our website may include links to third-party platforms. If you click on those, please note that their privacy policies and practices apply, not ours. We are not responsible for the data handling or content of external sites.

Children’s Privacy

Our Services are not designed for individuals under the age of 18. We do not knowingly collect information from minors. If you believe a child has submitted personal information to us, please contact us so we can delete it.

Data Retention & Security

We store your data for as long as necessary to:

● Maintain your account

● Fulfill orders

● Meet legal obligations

● Resolve disputes

We use reasonable administrative and technical safeguards to protect your data but cannot guarantee absolute security. Please avoid sending sensitive information via insecure channels.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

● Access: Request a copy of your data.

● Deletion: Ask us to erase your information.

● Correction: Request updates to inaccurate data.

● Portability: Receive your data in a transferable format.

● Restrict Processing: Limit how we use your data.

● Withdraw Consent: If you previously consented, you can withdraw it at any time.

● Appeal Decisions: If we deny your request, you may appeal.

To exercise your rights, contact us at the email or address below. We may require identity verification.

Complaints & Oversight

If you have concerns about our data practices, please reach out. If unresolved, you may also contact your regional Data Protection Authority. EEA residents can refer to their national DPA here.

International Transfers

We may transfer your data outside your country, including to countries that may not provide the same level of protection. Where applicable, we use standard contractual clauses or equivalent safeguards to ensure compliance with EU and UK data protection laws.

Contact Us

For questions, complaints, or to exercise your privacy rights, please reach out to:

Vape Deliver (ZRKS Trading Ltd)
📍 Unit 45, Cariocca Business Park, Miles Platting, Manchester, ENG, M40 8BB, UK
📧 Email: info@vapedeliver.co.uk
📞 Phone: +44 7865 373666